Working Gingerbread Decorating

This training module outlines the essential guidelines and responsibilities for staff working at the gingerbread decorating station. By adhering to these practices, you will help create a fun and enjoyable experience for all patrons.

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## 1. Activity Overview

– The gingerbread decorating station is a *pay-to-play activity* priced at *$10* for an undecorated gingerbread man (GBM).
– Patrons can decorate their gingerbread men at the tables using icing and sprinkles.
– Customers have the option to either eat their decorated gingerbread on-site or place it in a paper bag to take home.

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## 2. Responsibilities

### Maintain Cleanliness

– Keep tables and chairs clean and tidy throughout the activity.
– Regularly check and clean the floor to prevent spills and maintain safety.
– Collect and dispose of rubbish promptly to keep the area welcoming.
– Prepare decoration plates with icing, sprinkles, and other supplies, ensuring they are readily available for patrons.

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## 3. Customer Interaction

### Greet Customers on Arrival

– Welcome patrons warmly as they approach the station to create a positive experience.

### Explain the Activity

– Clearly explain the gingerbread decorating process, including the cost and how to decorate their GBM.
– Inform customers about their options to eat the decorated gingerbread immediately or take it home in a paper bag.

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## 4. Supply and Payment

### Provide Gingerbread Men

– Hand out undecorated gingerbread men to customers once they have paid or presented their voucher.

### Charging Payments

– Accept payment in cash or through EFTPOS. Ensure all transactions are processed accurately.

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## 5. Voucher Policy

– Be aware that some patrons may have pre-purchased this activity as part of their entry tickets. They may present a pre-purchased voucher, which should be honored without additional charge.

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## Conclusion

By following these guidelines, you will contribute to a fun and enjoyable experience for all patrons at the gingerbread decorating station. Thank you for your dedication to providing excellent service and ensuring a clean and organized area!