Working the Candy Shop or Catering Outlets
This training module outlines the essential responsibilities and procedures for staff working at the candy shop outlets within Santa’s Wonderland. By adhering to these guidelines, you will contribute to a high-quality food and drink experience for our patrons.
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## 1. Pre-Shift Responsibilities
### Arrival Time
– Arrive at least *30 minutes before opening* to ensure the outlet is clean and ready to serve fresh, hot food and beverages.
### Outlet Preparation
1. *Cleanliness*: Ensure that all areas of the catering outlet are clean and organized.
2. *Slushy Machines*:
– Verify that the slushy machines are turned on, full, and properly frozen.
3. *Visual Merchandising*:
– Conduct a walk-around outside the outlet to check that all visual merchandise is fully stocked and neatly arranged. This includes slushy sipper cups, fairy floss buckets, toffee apples, and gingerbread men.
4. *Till Preparation*:
– Ensure that the till trays are delivered before opening. Insert them into the register and secure the register.
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## 2. Customer Interaction
### Welcoming Patrons
– When the gates open and patrons enter, all catering staff must be at their designated stations and maintain a welcoming and positive demeanor.
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## 3. During Service
### Maintaining Presentation
– Throughout the day, regularly check the presentation of the catering stands. This includes:
– Ensuring displays are neat and stocked.
– Cooking fresh popcorn regularly and refilling the slushy machines as needed.
### Managing Peak Times
– Be prepared for a busy period, especially towards the end of the day. Ensure you have enough change available for transactions. If additional change is needed, promptly radio a supervisor for assistance.
– To minimize congestion at the point of sale, it may be beneficial to assign one staff member to handle transactions at the register while others focus on serving customers.
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## 4. Post-Service Responsibilities
### Clean-Up Procedures
– After the rush, begin cleaning up the catering outlet. This includes:
– Removing any rubbish from the stand.
– Ensuring that all areas are left tidy and presentable for the next day of service.
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## Conclusion
By following these guidelines, you will help provide a seamless and enjoyable experience for all patrons at Santa’s Wonderland catering outlets. Thank you for your commitment to excellence in service and operational efficiency!
