Working Ice Skating
Welcome to the Ice Skating Training Module for Santa’s Wonderland. This module is designed to provide staff with essential information and guidelines to ensure a safe and enjoyable ice skating experience for all patrons.
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## 1. Working Ice Skating Overview
The Santa’s Wonderland ice rink is a spectacular 15 x 30 meters in size.
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## 2. Staff in the Rink Area
– *Skate Collection Counter*: 2-4 staff members
– *Skating Attendants on the Ice*: 2-4 staff members
– *Entry Door Attendant*: 1 staff member
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## 3. Skate Collection
Your role is to assist patrons in collecting skates for themselves and their families. Skates will be organized by size for easy access. A size chart is available to help identify the correct skates for patrons.
*Types of Ice Skates Available:*
– Skates for children
– Adult skates
*Important Note*: Socks must be worn while skating and can be purchased at the skate collection desk.
Once patrons have received their skates, they should proceed to the seating area to put them on. *Do not allow patrons to put on skates in the queue line.*
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## 4. Getting onto the Rink
Patrons will enter the rink through two designated lines:
– *Line #1*: For skaters who can skate unattended (priority lane)
– *Line #2*: For skaters needing a skating aid (may have to wait for availability)
There are 50 skating aids available. The entry gate attendant is responsible for directing patrons into the appropriate lines and communicating the rink rules along with important safety directions.
### Important Points for Entry Staff to Communicate to Patrons
– When entering the rink, begin skating in an anti-clockwise direction.
– Maintain a normal speed consistent with other skaters.
– If you fall, remember to pull your fingers in for safety.
Encourage patrons to read the rink rules to familiarize themselves with the safe operation of the ice rink.
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## 5. Rules of the Rink
1. All patrons skate at their own risk.
2. Do not skate if you are pregnant or have an existing health condition.
3. Children under 5 years must be accompanied by a responsible adult at all times.
4. If you fall, pull your fingers in to avoid being run over by other skaters.
5. Socks must be worn while skating.
6. All patrons must wear ice skates on the ice at all times.
7. Please skate in an anti-clockwise direction.
8. No pushing or aggressive behavior.
9. No speed skating or dangerous maneuvers.
10. All skaters should be aware of others and maintain a safe speed.
11. No carrying children on the ice.
12. No chasing or playing tag on the ice.
13. No throwing or spraying ice.
14. No digging holes or damaging the ice or barriers.
15. No sitting on the barriers.
16. No bare feet allowed.
17. No food, drinks, texting, or smoking on the ice.
18. No phones or video games while skating.
19. No offensive or abusive language.
20. Please be courteous and respectful to all patrons and staff.
21. Caution must be exercised on uneven or wet ice surfaces.
22. Do not leave valuables unattended.
23. A change of clothes is recommended.
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## 6. Skating Attendants
Your role on the ice rink is to assist patrons and minimize incidents. You will need to return skating aids to the entry gate for new skaters.
If a patron loses balance and falls, attend to them immediately to ensure they are okay. If they are injured and can move, assist them back to the seating area and call for first aid if needed. If a serious injury occurs and they cannot move, radio for first aid to come to the rink.
If you notice wet patches on the rink, ensure traffic cones are in place to prevent patrons from using that area. You may also need to assist patrons leaving the rink via the exit gate.
Patrons will exit through the exit gates and walk back to the area where they left their shoes to remove their skates and put their shoes back on. You may assist patrons by returning skates to the skate service desk to expedite their exit.
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## 7. Ice Rink Checklist
All staff must read and understand the rules of the rink and the terms and conditions of ice skating. Conduct a visual and manual daily inspection of the rink, including but not limited to:
1. Entry and exit areas
2. Fences
3. Condition of the ice
4. Check for sharp edges on rails
5. Tripping hazards
6. Rubbish and debris
7. Functionality of the chiller
8. Excess water on the rink
9. Condition of skates
10. Functionality of skating aids
11. Cleanliness of the kiosk area and absence of hazards
12. Condition of all electrical equipment
13. Cleanliness and proper setup of seating
14. Absence of rubbish or hazards in the seating area
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By adhering to these rules and guidelines, we can ensure a safe and enjoyable ice skating experience for all patrons. Thank you for your cooperation!
